Refund policy

1. Warranty

• All products are covered by a 1-year warranty from the date of receipt.

• During this period, free repair or exchange is available for product defects (customer misuse/damage excluded).

2. Exchange Policy

• Products can be exchanged within 30 days if found defective.

• After inspection, a new replacement unit will be provided.

3. Return Policy

• Defective / suspected defect:
  Returns are accepted within 30 days. After inspection, either a refund or replacement will be arranged.

• Change of mind:
  Accepted only within 30 days and if the product is unopened. Once opened, returns are not possible.

4. Repair (A/S)

• Within the warranty period, defective products will be repaired free of charge.

• If the issue is due to misuse or out of warranty, repair and shipping costs may apply.

5. General Notes

• Customers are responsible for properly returning the product for inspection to the following address: 7F, 488 Wonchang-dong, Seo-gu, Incheon, Republic of Korea (22769)
  

• Before sending any product back, please contact our customer service team via chat to request a refund, return, exchange, or repair.

• Refunds or exchanges will only be processed after your request has been reviewed and approved.